Privacy Policy

At Pomelo Speechie, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard it.

Information We Collect:

Personal Information: We may collect personal information such as names, addresses, contact details, and relevant medical history. This information is collected directly from clients or their legal guardians during consultations or through forms completed on our website.
Health Information: In the course of providing speech pathology services, we may collect health-related information about our clients, including medical history, assessment results, and treatment plans.
Payment Information: If clients make payments for services rendered, we may collect billing and payment information, including credit card details or other financial information.
Further funding information: Information such as Medicare number, health fund insurers and National Disability Insurance Scheme (NDIS) details will be collected in order for funding and/or rebates to be processed.

How We Use Information:

Service Provision: We use personal and health information to provide speech pathology services to our clients, including assessments, therapy sessions, and other related services.
Communication: We may use contact information to communicate with clients about appointments, treatment plans, billing, and other administrative purposes.
Improving Services: We may use information collected to improve the quality of our services, develop new programs, and enhance client experiences.
Legal Compliance: We may use personal information to comply with legal and regulatory requirements, including maintaining records as required by law.

Information Sharing:

Third Parties: We do not disclose personal or health information to third parties without the explicit consent of our clients, unless required by law.

Data Security:

Security Measures: We implement security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure data storage, and access controls.

Your Choices:

Access and Correction: Clients have the right to access their personal information held by Pomelo Speechie and to request corrections if necessary.
Consent: Clients have the right to withdraw consent for the collection, use, or disclosure of their personal information at any time, subject to legal and contractual restrictions.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at pomelospeechie@gmail.com

Changes to this Privacy Policy:

We reserve the right to update or amend this Privacy Policy as needed to reflect changes in our practices or legal requirements. We encourage clients to review this policy periodically for any updates.